Q: How soon will my order be shipped?
A: We ship from Germany, and delivery usually takes 2-3 business days.
Q: What shipping methods do you support? How are shipping fees calculated?
A: We use DHL or GLS for shipping. Delivery is free for EU countries.
Q: How can I track my shipment?
A: After shipping, we will provide you with the tracking number, which you can check on DHL or GLS’s official website for detailed logistics updates.
Q: What is the warranty period for the products?
A: The vacuum cleaner has a 2-year warranty. If you need assistance, contact us anytime – we’ll respond within 24 hours.
Q: Is the vacuum cleaner corded or cordless?
A: We offer both cordless and corded models. Check our website for detailed product descriptions to choose the right one.
Q: What is the weight of the vacuum cleaner?
A: The cordless model weighs about 3.5kg, and the corded one 2.7kg. Even during prolonged use, you won’t feel fatigued.
Q: Does it support one-touch dust emptying?
A: Yes, all Authmic vacuum cleaners feature one-touch emptying for convenient cleaning without dirtying your hands.
Q: Can the vacuum cleaner be stored wall-mounted?
A: Yes, Authmic cordless models include a wall mount for space-saving storage.
Q: Can it absorb water or liquids?
A: Most models are for dry cleaning only. Avoid liquids to prevent motor damage.
Q: Does the filter need replacement? How often?
A: Replace the HEPA filter every 2-3 months. Authmic vacuums include 4 spare filters for ~1 year of use.
Q: How long does charging take?
A: A full charge takes 4-5 hours to maximize battery lifespan.
Q: Does the brush get tangled with hair? How to clean it?
A: The anti-tangle brush design reduces hair buildup. Use the included tool to remove residual hair easily.
Q: What if suction power decreases during use?
A: Clean the vacuum after use. Check for clogged filters or a full dustbin, or contact customer service for solutions.
Q: How to purchase replacement parts if lost/damaged?
A: Parts have separate purchase links. Contact customer service for assistance.
Q: Are accessories like floor brushes/filters compatible with other models/brands?
A: Confirm the product model when buying parts. Incompatibilities may occur – contact us to verify before purchasing.
Q: How powerful is the suction? Is it suitable for pet owners?
A: Two suction modes: Max 45 kPa, standard 35 kPa – perfect for pet hair.
Q: What’s the dustbin capacity?
A: Models A15/A17 have a 1.6L dustbin. We recommend emptying it after each use.
Q: Is the vacuum noisy?
A: Noise level <60 dB (similar to normal conversation) – suitable for homes with babies or pets.
Q: What accessories are included?
A: Main unit, motorized floor brush, crevice tool, 2-in-1 brush, battery, charger, filters, etc. (see product page for details).
Q: What if the floor brush rotates poorly or gets stuck?
A: Remove tangled debris. Test the brush directly without the extension tube. Contact support if issues persist.
Q: What if the display fails to switch suction modes?
A: Try restarting the vacuum. If unresolved, contact us for a main unit replacement.
Q: How to clean the vacuum?
A: Wash the dustbin and filters separately. Dry filters thoroughly – avoid water contact with the main unit.
Q: How to charge the vacuum?
A: The battery is removable – charge it separately or while attached.
Q: How often should I charge it? Can one charge clean the entire house?
A: On mode 1, a full charge lasts 50 minutes – enough for a whole house. We recommend charging after each use.
Q: What’s the dustbin capacity?
A: The dustbin holds 1.6L – empty it after each use.
Q: Who is this vacuum suitable for?
A: Adjustable height makes it suitable for all users, including teens and seniors.
Q: Can it clean high areas (e.g., ceilings)?
A: Use the 2-in-1 brush to clean chandeliers, curtains, or vents.
Q: What floor types is it suitable for?
A: Works on all floors/carpets. Ideal for: pet/allergy households, vet clinics, restaurants, or high-traffic offices.
Q: Can the HEPA filter be washed with water?
A: Yes, but it must dry completely after washing. Replace it every 2-3 months.
Q: What’s the difference between corded and cordless models?
A: Corded models offer stable suction for deep cleaning; cordless ones are portable but have limited runtime.
Q: How powerful is the suction in corded models?
A: ~20 kPa, ideal for carpets and stubborn pet hair.
Q: How long is the power cord? Is it enough for large spaces?
A: The 5m cord + extension tube cover 100+ sqm without frequent outlet changes.
Q: What if power cuts off suddenly during use?
A: Check for loose plugs or damaged cords. Contact support if unresolved.
Q: Why might suction weaken?
A: ① Full dustbin ② Clogged filter ③ Blockage in tube/brush ④ Motor aging.